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1530 Gough Street
San Francisco, California 94109
(415) 613-7248

Web site developer, Technical writer, and analyst with extensive experience in all phases and development of applications, databases, and web content from analysis and design through testing and implementation. Experience in corporate web sites and development of user standards and tutorials. Proficiency in reconciling the contrasting environments, controlling factors, and terminology of business and technology.

FrameMaker, Dreamweaver, HTML, Adobe Acrobat (PDF) Tools, Flash,SharePoint Designer, RoboHELP, Photoshop, Adobe Fireworks, Paint Shop Pro, Visio, Windows Systems, MS-DOS, Lotus Notes, MS Access, Word, Excel, PowerPoint, Publisher, Documentum Web Publisher, Corel XMetaL Authordisk, anti-virus management, ISPF/PDF dialogues and panels.


Delta Dental Insurance - San Francisco, California - 2007 - 2009
Web Producer
Assisted web services staff writing and posting web content. Developed web pages, prepared statistical reports and charts tracking customer access of company sites, updated content on external web site and intranet content, wrote technical requirements, managed special projects and multiple files. (Contract) - Oakland, California - 2006 - 2007, 2010 - 2020
Web Content, Design & Development, Technical Writer
Wrote content, designed print and web site ads, and online marketing materials for magazine groups within the company. Responsible for conception through production stages of web sites ads. Designed web site structures and maintained web site integrity. Coordinated technical writing and printing of direct mail campaigns. (Contract)

Kaiser Permanente - San Francisco, California - 2004 - 2005
Web Content & Database Development, Technical Writer
For I.T., developed an Access database to track, analyze, and calculate patient admitting procedure. For Member Services and Medical Group Administration, wrote physician biographical summaries and maintained content for SF web site. Prepared training material for presentations and meetings. Coordinated contest promotion to encourage patients to choose specific physician. Reviewed and edited staff profiles. (Contract)

Niteo Partners - San Francisco, California - 2003
Web Content Developer
Content editing, XML content migration. Wrote, edited, and maintained technical spreadsheets, tutorials, help files, and release notes outlining Wells Fargo Internet systems. Comprehensive use of Documentum Web Publisher and Corel XMetaL Author. Prepared documentation. Conducted daily system verification tests with developers. Worked with engineering and quality assurance staffs during developmental cycles and implementations. (Contract)

Paymap Inc - San Francisco, California - 2002
Technical Writer
Research and Development; coordinated the implementation of a nationwide test campaign between banks and lending companies; processed customer statements and applications; reviewed and edited customer profiles and research files. FrameMaker, Dreamweaver, HTML, RoboHELP, Paint Shop Pro. (Contract)

Genesys Telecommunication Labs - San Francisco, California - 2001
Technical Writer
Wrote, edited, and maintained technical manuals, help files, and release notes outlining Genesys’ telephony systems. Designed accompanying figures and graphics for documentation. Comprehensive use of FrameMaker, Adobe Acrobat Reader & Distiller, various HTML editors and compilers, RoboHELP, Paint Shop Pro, Visio, PowerPoint, and Siebel problem tracking systems. Prepared online documentation and designed web sites.

Kaiser Permanente - San Francisco, California - 1998 - 2001
Technical Writer and Administrative Specialist
Wrote provider biographical summaries, prepared training material for presentations and meetings, answered member correspondence, calculated costs and invoices and transcribed minutes from meetings. Proofreading and input of data collection for web sites and other content for web publishing. Researched and archived digital files, transcribed correspondence and meeting minutes, and organized physician calendars. Extensive use of MS Word, Excel, PowerPoint and Access. (Contract)

Kintana, Inc. - Sunnyvale, California - 2000
Technical Writer
Edited training material as part of Kintana’s Education Department. Designed accompanying figures and graphics. Emphasis on FrameMaker, Adobe Reader, PowerPoint, Visio, and HTML. Worked with instructors and engineers to prioritize escalated issues to ensure resolution in a timely manner. (Contract)

WestEd - San Francisco, California - 1999 - 2000
Technical Writer
Researched and edited educational and technical proposals being submitted to U.S. government. During content development, designed spreadsheets and PowerPoint presentations. Created MS-Access databases for financial and educational studies. Extensive use of Word, Excel, PowerPoint and Access. (Contract)

Study, Investment, and International Travel - 1991 - 1997
Worcester College, Oxford University; and the University of Edinburgh
Graduate courses in History, Literature, Law, Economics, Psychology and Philosophy.

Managed personal portfolios and prepared investment and financial strategies on a contract basis.

Wrote Internet test scripts for brokerage web site analysis. Installation of computer systems and preparation of technical and financial tutorials.

Travel to England, Scotland, France, Germany, Switzerland, Italy, Austria, Holland, China, Japan, Australia.

Charles Schwab & Company - San Francisco, California - 1980 - 1990
Systems Engineer - 1988 - 1990
Established the methodology, procedures, technical support, enhancements, documentation and classes for contingency and offsite database disaster planning as well as documentation and classes for investment and economic planning. Researched and implemented database response time improvements. Troubleshooting database errors. Disk management, restoration of databases. Extensive interdepartmental project planning, development and coordination for installation, upgrades and enhancements to databases. Created ISPF dialogue panels. Member of Information Services standards committee which developed and maintained technical documentation and standards for systems, applications programming, operations and users. Backup brokerage clerk during heavy trading periods.

Database Analyst - 1984 - 1988
Responsibilities included assessment of database functionality and design in line with user requirements. Installed first database logging at Schwab for emergency recovery. Provided technical support to data processing center in coordinating hardware and software changes. Built and edited program macros. Organized and taught classes relating the databases to brokerage operations. Researched and documented financial database applications. Performed site and installation planning. Provided second-level support for operational and systems personnel during critical phases of project development. Organized technical support for database applications and operations. Developed and implemented parallel testing system for quality assurance.

Operations Supervisor - 1983 - 1984
Coordinated scheduling, problem procedures and documentation. Duties included practical supervision of data center and support of VTAM/CICS network. Production control analysis, management of production code, writing procedures, installation standards, and control of changes and programmer tests of daily batch jobs. Resolved production problems, restored damaged files, Taught operations classes. Directed monthly statement and dividend processing.

Brokerage Analyst - 1980 - 1983
Facilitated transfer of customer accounts, traced and coordinated the replacement of legal and brokerage documents and certificates and dealt with related customer service issues.

San Francisco Examiner - San Francisco, California - 1978 - 1980
Sports Promotion Supervisor
Supervisor of staff of eight developing newspaper promotion activities. Copy editor, writing news articles publicizing promotional events and analyzing results. Coordinated research operations of promotion staff. (Contract)

United States Navy - USS La Moure County - 1974-1977
Quartermaster - Navigation
Responsible for charts and navigation activities. Recorded logs and bearings, assisted in piloting of ship and accountable for watch command systems.


Hofstra University - Hempstead, New York
B.A. in History and Secondary Education

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