San Francisco, California 94109
Web site developer, Technical writer, and analyst with extensive experience
in all phases and development of applications, databases, and web content
from analysis and design through testing and implementation. Experience
in corporate web sites and development of user standards and tutorials.
Proficiency in reconciling the contrasting environments, controlling
factors, and terminology of business and technology.
FrameMaker, Dreamweaver, HTML, Adobe Acrobat (PDF) Tools, Flash,SharePoint
Designer, RoboHELP, Photoshop, Adobe Fireworks, Paint Shop Pro, Visio,
Windows Systems, MS-DOS, Lotus Notes, MS Access, Word, Excel, PowerPoint,
Publisher, Documentum Web Publisher, Corel XMetaL Authordisk, anti-virus
management, ISPF/PDF dialogues and panels.
Dental Insurance - San Francisco, California - 2007 - 2009
web services staff writing and posting web content. Developed web pages,
prepared statistical reports and charts tracking customer access of
company sites, updated content on external web site and intranet content,
wrote technical requirements, managed special projects and multiple
- Oakland, California - 2006 - 2007, 2010 - 2020
Content, Design & Development, Technical Writer
content, designed print and web site ads, and online marketing materials
for magazine groups within the company. Responsible for conception through
production stages of web sites ads. Designed web site structures and
maintained web site integrity. Coordinated technical writing and printing
of direct mail campaigns. (Contract)
- San Francisco, California - 2004 - 2005
Web Content & Database Development, Technical Writer
For I.T., developed an Access database to track, analyze, and calculate
patient admitting procedure. For Member Services and Medical Group Administration,
wrote physician biographical summaries and maintained content for SF
web site. Prepared training material for presentations and meetings.
Coordinated contest promotion to encourage patients to choose specific
physician. Reviewed and edited staff profiles. (Contract)
- San Francisco, California - 2003
editing, XML content migration. Wrote, edited, and maintained technical
spreadsheets, tutorials, help files, and release notes outlining Wells
Fargo Internet systems. Comprehensive use of Documentum Web Publisher
and Corel XMetaL Author. Prepared documentation. Conducted daily system
verification tests with developers. Worked with engineering and quality
assurance staffs during developmental cycles and implementations. (Contract)
- San Francisco, California - 2002
Research and Development; coordinated the implementation of a nationwide
test campaign between banks and lending companies; processed customer
statements and applications; reviewed and edited customer profiles and
research files. FrameMaker, Dreamweaver, HTML, RoboHELP, Paint Shop
Genesys Telecommunication Labs - San Francisco, California - 2001
Wrote, edited, and maintained technical manuals, help files, and release
notes outlining Genesys telephony systems. Designed accompanying
figures and graphics for documentation. Comprehensive use of FrameMaker,
Adobe Acrobat Reader & Distiller, various HTML editors and compilers,
RoboHELP, Paint Shop Pro, Visio, PowerPoint, and Siebel problem tracking
systems. Prepared online documentation and designed web sites.
Kaiser Permanente - San Francisco, California - 1998 - 2001
Technical Writer and Administrative Specialist
Wrote provider biographical summaries, prepared training material for
presentations and meetings, answered member correspondence, calculated
costs and invoices and transcribed minutes from meetings. Proofreading
and input of data collection for web sites and other content for web
publishing. Researched and archived digital files, transcribed correspondence
and meeting minutes, and organized physician calendars. Extensive use
of MS Word, Excel, PowerPoint and Access. (Contract)
Kintana, Inc. - Sunnyvale, California - 2000
Edited training material as part of Kintanas Education Department.
Designed accompanying figures and graphics. Emphasis on FrameMaker,
Adobe Reader, PowerPoint, Visio, and HTML. Worked with instructors and
engineers to prioritize escalated issues to ensure resolution in a timely
WestEd - San Francisco, California - 1999 - 2000
Researched and edited educational and technical proposals being submitted to U.S. government. During content development, designed spreadsheets and PowerPoint presentations. Created MS-Access databases for financial and educational studies. Extensive use of Word, Excel, PowerPoint and Access. (Contract)
Study, Investment, and International Travel - 1991 - 1997
Worcester College, Oxford University; and the University of Edinburgh
Graduate courses in History, Literature, Law, Economics, Psychology
personal portfolios and prepared investment and financial strategies
on a contract basis.
test scripts for brokerage web site analysis. Installation of computer
systems and preparation of technical and financial tutorials.
to England, Scotland, France, Germany, Switzerland, Italy, Austria,
Holland, China, Japan, Australia.
Schwab & Company - San Francisco, California - 1980 - 1990
Systems Engineer - 1988 - 1990
Established the methodology, procedures, technical support, enhancements,
documentation and classes for contingency and offsite database disaster
planning as well as documentation and classes for investment and economic
planning. Researched and implemented database response time improvements.
Troubleshooting database errors. Disk management, restoration of databases.
Extensive interdepartmental project planning, development and coordination
for installation, upgrades and enhancements to databases. Created ISPF
dialogue panels. Member of Information Services standards committee
which developed and maintained technical documentation and standards
for systems, applications programming, operations and users. Backup
brokerage clerk during heavy trading periods.
Analyst - 1984 - 1988
Responsibilities included assessment of database functionality and design
in line with user requirements. Installed first database logging at
Schwab for emergency recovery. Provided technical support to data processing
center in coordinating hardware and software changes. Built and edited
program macros. Organized and taught classes relating the databases
to brokerage operations. Researched and documented financial database
applications. Performed site and installation planning. Provided second-level
support for operational and systems personnel during critical phases
of project development. Organized technical support for database applications
and operations. Developed and implemented parallel testing system for
Supervisor - 1983 - 1984
Coordinated scheduling, problem procedures and documentation. Duties
included practical supervision of data center and support of VTAM/CICS
network. Production control analysis, management of production code,
writing procedures, installation standards, and control of changes and
programmer tests of daily batch jobs. Resolved production problems,
restored damaged files, Taught operations classes. Directed monthly
statement and dividend processing.
Analyst - 1980 - 1983
Facilitated transfer of customer accounts, traced and coordinated the
replacement of legal and brokerage documents and certificates and dealt
with related customer service issues.
Examiner - San Francisco, California - 1978 - 1980
Sports Promotion Supervisor
Supervisor of staff of eight developing newspaper promotion activities.
Copy editor, writing news articles publicizing promotional events and
analyzing results. Coordinated research operations of promotion staff.
States Navy - USS La Moure County - 1974-1977
Quartermaster - Navigation
Responsible for charts and navigation activities. Recorded logs and
bearings, assisted in piloting of ship and accountable for watch command
University - Hempstead, New York
B.A. in History and Secondary Education